Direct
Email support
Email is the primary customer service channel for CJT Solutions.
Include your name, business name if applicable, the service you are asking about, and any invoice or project reference number.
Contact
Bring the problem.
Send the machine, workflow, data mess, recovery question, software idea, or support issue. Include what is broken, what needs to keep working, and any deadline.
Mailing address
Formal notices and postal mail can be sent to:
CJT SolutionsP.O. Box 122
Itasca, TX 76055
United States
What to send
A better first message makes the work easier to scope.
Workstation
For a new or replacement computer
- Who will use the machine and what work it needs to handle.
- Current computer model, age, condition, and what is failing or frustrating.
- Required apps, printers, scanners, drives, accounts, and business files.
- Any deadline, local pickup needs, or support expectations after deployment.
Recovery
For recovery, backup, or rebuild questions
- What failed, when it changed, and whether the machine still powers on.
- Where important files live: Desktop, Documents, Pictures, external drives, cloud folders, or business folders.
- Any backup tools already in use and the last known successful backup.
- BitLocker, Microsoft account, admin password, or software license details if available.
Workflow
For process cleanup
- What currently starts the work and what counts as finished.
- Where records live now: spreadsheet, email, text messages, paper, forms, apps, or shared folders.
- Who touches the process and where mistakes or delays happen most often.
- A small sample of the records or columns involved, with private details removed when needed.
Software
For a focused tool or automation idea
- The repeated task, how often it happens, and what makes it painful.
- Inputs, outputs, exports, approvals, and who needs to review the result.
- Existing tools the software must fit beside, such as Excel, email, bookkeeping tools, or shared drives.
- What would make the first version useful without turning it into a full platform.
Response expectations
Messages are reviewed during normal business hours.
Project, support, and billing requests are handled in the order received, with urgent service-impacting issues prioritized when possible.